Let's follow up this discussion at the Neptune Community
(this forum will be kept in read-only mode)
When using the launchpad and trying to log out myself sometimes it works and sometimes it doesn't. If it doesn't it just refreshes the page rather than logging me out.
Do you have the same issue when you are using the private navigation ?
If the issue disappears in private mode, it could be linked to the fact that you have saved your credentials into your browser. In this case you are logged out and logged in automatically without the possibility to re-renter your credentials as they are saved.